Exceeding Customer Satisfaction (And Creating Customer Loyalty)

This half day workshop stimulates both thoughts and actions to create a positive customer-centric culture in you and your company. It is aimed at both the internal customer/peer and the external client so that your entire environment becomes customer focused. The goal is to help you exceed customer satisfaction and drive customer loyalty thereby causing incremental sales growth.

The workshop will answer:

• What is our goal in exceeding customer satisfaction?
  
• How do you breed customer loyalty by exceeding customer satisfaction?
  
• Is satisfaction enough?
  
• How do you exceed satisfaction with today’s customer?
  
• What do you have to put in place to exceed expectations?
  
• Where do internal customers fit in this paradigm?
  
• What do you need to do to have a customer-centric attitude?
  
• How do you build a relationship that overcomes a tough client’s attitude?
  
• What steps are needed to implement a culture that exceeds customer satisfaction?
  
• How to you rebound from a problem your company has caused?
  
• How do you say “No” without causing damage to your customer relationship?
  
• Six steps to winning over a difficult customer.
  
• How will this new environment increase sales?
  

Audience:

Any department within your company that can contribute to internal or external collaboration and harmony.